GEOSAP

Annual Maintenance Support (AMS)

The basic AMS Model includes On-Site, Off-Shore and On-Demand in Industry practices. GEOSAP provides all three Support Models in domestic and aboard. GEOSAP defines AMS is described with the following sections as below:

• Support Work Model,
• Support Desk Tool,
• Roles and Responsibilities,
• Scope of the Support Engagement,
• Benefits of Outsourcing Support to
• GEOSAP AMS Case Study,

Support Work Model: GEOSAP will allocate a SAP Project Team, specifically for Individual/ multiple Customer(s), project team which will consist of

• Project manager
• Functional Lead
• Technical Lead
• Basis Lead and
• Domain Consultants

• The whole project is being managed & monitored by a Project Manager to ensure customer gets the Support in such a way that the Business is not affected, it improves the business operation’s and increases the efficiency of IT usage.
• Functional and Technical leads assesses the support tickets/ issues and provides required solutions to consultants/ users for all complex issues where consultant couldn’t find suitable solution.
• Leads to interact with users/ managers for requirement understanding andvisit Customer for meetings whenever required.
• Leads to audit all the completed work as a Quality Inspection before releasing the work to customer, and ensure documentations for the configuration/ developments changes as follows:
  • Functional/ Configuration document
  • Technical document
  • Test Case document
  • UAT document (provided by end user) and
  • Risk/ Impact assessment document
• SAP Quality team will ensure that all the required documents are approved for SAP Transports.

GEOSAP is following the policy of maintaining Documentations with all its clients as a Practice and ISO recommendations. Documentations are necessary for System Trace and KT purposes.

For any Support Services enquiries, please write to geosap@geosapinfotechuk.com or use CONTACT US web form